Disability Service Standards

There are 12 Disability Employment Standards that Job Centre Australia Limited have to follow, they are:

1. Service Access: Getting a service when you need it.

A service should:

• Have fair rules about who can apply for help
• Provide you with the right help
• Be accessible e.g.: you should be able to get into the building

2. Individual Needs: Getting the help that you need.

A service should work with you to:

• Help you work out your goals
• Help you write your goals in a plan
• Help you follow your plan
• Keep your plan up to date
• Help you learn new skills
• Think about your cultural needs

3. Decision Making and Choice: Having your say.

A service should:

• Give you choices
• Ask you how the service can be made better
• Listen to what you have to say about the service

4. Privacy, Dignity and Confidentiality: Keeping things private.

A service should:

• Keep your personal information in a private place
• Not give your personal information to someone else without asking you if it is OK
• Treat you with respect

5. Participation and Integration: Taking part in the community.

A service should try to:

• Help you to be a part of the community
• Help you use services in the community
• Help you get a job in the community

6. Valued Status: Doing things the community thinks are important:

A service should try to:

• Help you to do things in the community that other people do
• Help you learn how to take part in the community
• Have respect for the things you do

7. Complaints and Disputes: Saying there is a problem and getting it fixed.

A service should:

• Let you know how you can make a complaint
• Help you make a complaint if you need assistance
• Not tell you that you are not allowed to make a complaint
• Not tell you that you will get into trouble if you make a complaint
• Try to fix your problem

8. Service Management: Running the service well.

A service should:

• Follow the standards or rules
• Have a plan to make the service better
• Ask you what you think about the service
• Tell you how they use the money from the government

9. Employment Conditions: Having rights at work.

An employer should:

• Pay you what you are entitled to
• Give you a pay slip
• Provide a safe work place
• Give you time off when you are sick

10. Service Recipient Training and Support: Learning skills so you can work.

A service should give you the training you need to:

• Find a job.
• Keep your job.
• Learn how to do new jobs.

11. Staff Recruitment, Employment and Training: Having staff who can help you.

A service should:

• Have the staff with the right skills to help you.
• Keep training their staff.

12. Protection of Human Rights and Freedom from Abuse: Being safe and feeling safe.

A service should:

• Not let people abuse or neglect you.
• Stand up for your rights.

If you would like more information on the Disability Service Standards then please don't hesitate to contact our office.

If you feel that these standards are not being met by your service you can contact CRRS (Commonwealth Resolution & Referral Service) on 1800 880 052.